Refund policy
Return & Refund Policy
We want you to love your purchase. If something isn't right, we'll make it right.
Eligibility for Returns
- Request within 7 days of receiving your order
- Items must be:
- Unused, in original condition
- Packaged with all tags/inserts
- Accompanied by proof of purchase
Non-Returnable Items
- Personalized/custom items
- Digital downloads or gift cards
- Final sale items
- Returns after 14 days of delivery
How to Return
Email us at contact@quirkywishes.com with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if item arrived damaged or incorrect)
We'll respond within 1-2 business days with return instructions. Please wait for our approval before sending your item back.
Return Shipping
- Our mistake? We'll email you a prepaid return label
- Other returns? Customer pays return shipping
We recommend using a trackable shipping method as we can't be responsible for lost returns.
Refunds
- Processed within 5-10 business days after we receive your return
- Issued to your original payment method
- Original shipping costs are non-refundable (unless we made a mistake)
Damaged or Incorrect Items
Contact us within 7 days of delivery with:
- Your order number
- Description of the issue
- Photos of the item and packaging
We'll send a replacement or refund immediately.